Connected Call Field Audit

Dialed → connected → what the lead data says. Every extracted field on every connected call, re-checked against the agent's own disposition criteria pulled live from Bolna, with the value it should have carried. 12–15 September 2026.
Silent Call AuditAll-calls Accuracy

Call funnel

All sub-accounts · all agents · all days

Field accuracy on connected calls

Silent calls are covered in the Silent Call Audit — this view defaults to calls where the lead actually spoke.

Which fields are wrong, and what they should have said

Rate is against that field's graded judgements in scope. Open a row to read the criteria the verdict was measured against.

FieldWrongGradedRate Why it is wrongShould have been

By agent

Click a column to sort. Variant = which of the 8 qualification-criteria definitions this agent uses.

Sub-accountAgent VariantCalls GradedWrong Rate

"Qualified" does not mean the same thing everywhere

8 different definitions of cf_ai_lead_qualification_status are deployed across 71 agents. Three of them contradict each other on whether a callback agreement qualifies a lead.

Evidence